Rooted in Wise County. Connected to you.Customer portal
YOUR LOCAL INTERNET PROVIDER

Big possibilities.
Small-town care.

Internet for the way you live. From people who live here, too.

Stream, work, and stay connected with locally owned internet in Decatur, Runaway Bay, and the surrounding Wise County community.

Unlimited dataReal human supportPlans from $40/mo
A couple enjoying time online together at home
More life. Less buffering.Your home. Your connection.
GO INFINITE!

You deserve more than a connection.
You deserve someone who cares.

Call or text our main line.
Talk to a real person.

Go ahead. Stay connected.
No data caps. No throttling.

A PLAN THAT FEELS LIKE HOME

Your internet.
Your kind of everyday.

From the daily essentials to a house full of streaming,
find your starting point. We'll help with the details.

Starter

The everyday essentials.

$40/ month
Free standard installationWith a 2-year contract.No contract? $200 one-time installation.
  • Web browsing & email
  • HD streaming
  • Everyday home Wi-Fi use
  • Unlimited data
Choose Starter

Premium

For a more connected household.

$110/ month
Free standard installation*With a 4-year contract.No contract? Installation from $350.*Up to $400 covered. Higher-cost equipment extra. Advanced installation priced separately.
  • Everything in Plus
  • Multiple 4K streams
  • Larger downloads & home servers
  • Unlimited data
Choose Premium

Not sure which to choose? We'll help you find the right fit. Contact us to confirm speeds, availability, installation costs, and any applicable fees for your address.

A LOCAL CONNECTION MAKES A DIFFERENCE

When you call,
we pick up.

No endless phone menus. No feeling like an account number. Just a local team ready to help you get back to what matters.

Meet us on the other end
01

People, not phone trees.

Speak with our small, local team when you need a hand. Prefer texting? Our main number does that, too.

02

Unlimited means unlimited.

Use your connection without watching a data meter. No data caps and no throttling.

03

We live here. We use it, too.

Wise County is our home. We rely on Infinilink in our own homes, so taking care of this community is personal.

PROUDLY LOCAL

Wise County,
we're with you.

DecaturRunaway BaySurrounding communities

Availability depends on your location.
Let's find out what's possible at your address.

Ask about your address
OUR HOME. OUR COMMUNITY.

Built here.
For life here.

Infinilink began as a community project with a simple goal: bring better internet to the rural neighborhoods we call home.

That same spirit is still at the heart of what we do. We're a locally owned company serving our neighbors, with personal help from people who understand why your connection matters.

Internet from people who live here too.Infinilink. Go Infinite today!
A FEW GOOD QUESTIONS

Let's clear
things up.

Something else on your mind?
Send us a text.

Do I have to sign a contract?

No. Every plan has a no-contract option. If you prefer a lower upfront installation cost, an optional contract reduces that cost by $100 per contract year. We’ll explain the agreement before you choose.

What does standard installation include?

We bring the cable through an exterior wall and install an Ethernet wall plate directly on the other side. Your router and PoE power adapter are normally placed there. If you want cable routed to a different spot in your home, advanced installation is available at $50/hour instead of standard installation. It replaces the standard installation fee rather than being added to it.

How much does installation cost?

Without a contract, standard installation is $200 for Starter or Plus, and Premium installation starts at $350. Optional contracts reduce installation by $100 per year: get free standard installation on Starter or Plus with a 2-year contract, or up to $400 toward Premium installation with a 4-year contract. Higher-cost Premium equipment may leave a balance. Advanced installation is available at $50/hour instead of standard installation—not on top of it. All installation fees are at cost—no markup.

Can I get Infinilink at my home?

We serve Decatur, Runaway Bay, and surrounding Wise County communities. Coverage varies by address. Call or text 940-437-0550 and our team will check your location and discuss your options.

Which plan is right for me?

Starter covers everyday browsing and HD streaming. Plus adds room for video calls, gaming, and 4K streaming. Premium is designed for more demanding use, including multiple 4K streams and larger downloads. Tell us about your household and we'll confirm the available speeds and best fit.

Are there data caps?

No. Infinilink plans include unlimited data with no data caps or throttling.

What happens after I get in touch?

We'll check service availability, help you choose a plan, explain installation and pricing details, and work with you on the next steps. Asking about service doesn't sign you up.

How do I get help with my service?

Call or text our main number, 940-437-0550, to reach the team. For billing and account access, visit the customer portal.

YOUR NEXT CONNECTION STARTS HERE

Ready to
Go Infinite?

Let's talk about internet at your address.
A real person will help you take it from here.

940-437-0550 One local number. Call or text.

Start with a text.

Tell us what you're looking for.

No contract required. Ask about free standard installation with an optional contract. Premium exclusions apply.

Opens your messaging app with your inquiry filled in. Just review and send.

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